Effective Date: November 2, 2023
We may modify this Policy at any time. All changes will be effective immediately upon posting to the Site and Apps. Material changes will be conspicuously posted on the Site and Apps or otherwise communicated to you.
Please note that this Policy does not apply to any information that is collected through the Site or the Apps that constitutes protected health information (“PHI”) as defined by the Health Insurance Portability and Accountability Act and its subsequent laws and regulations (“HIPAA”) is subject to our Notice of Privacy Practices.
1. Information We Collect
We may collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“Personal Information”) about you when you use our Site, Apps, and otherwise interact with us (collectively, “Services”). The Personal Information we collect falls into three categories: (a) information you provide to us; (b) information we collect through automated methods when you use our Services; and (c) information we collect from other sources (as further detailed below).
You can visit the Site without submitting Personal Information. However, Personal Information is required to use certain Services. In such circumstances, we may be unable to provide you with our Services unless you provide your Personal Information. You will not be able to access the Portal until you provide JumpstartMD with certain Personal Information. Please contact JumpstartMD in order to create an account at 1.855.JUMPSTART.
Information You Provide to Us
We collect Personal Information that you provide directly to us. This may occur in the following ways:
Online and Your Account. We collect Personal Information that you may submit to us when using our Services.
Communications with Us. If you communicate with Us, we will collect any Personal Information that you elect to provide to use during or as a result of those communications, such as your phone number, email address, and message content.
Marketing Communications; Opt-Out.
If you provide us your email, we will place you on our marketing list. We use this data to send you promotional communications via electronic and hardcopy communications. You may opt-out of such marketing emails by using the unsubscribe link in the email or contacting us at [email protected] with “Unsubscribe” in the subject line.
If you provide us your mailing address, we may also send you hard copy mail. these type of marketing communications (e.g., postal marketing and telemarketing), please contact us as set forth below.
You may also elect to receive text messages from us. When you sign up to receive SMS text messages, we will send you SMS messages. If you opt-in to receive marketing messages via SMS, these messages will be marketing in nature. To the extent you voluntarily opt-in to receive SMS notifications sent directly to your mobile phone number, we receive and store the information you provide, including your telephone number and when you read a text message. You may opt out of receiving text messages at any time by replying “STOP”. See our Terms of Service for additional information regarding text messages.
Opting out of marketing communications does not opt you out of non-marketing communications.
Live Chat Conversations. If you use the chat feature available via the Services, we will collect all text and other data that you submit via that chat feature. If you use a chat feature while signed into your JumpstartMD account, we may link the chat information to your account.
Data Automatically Collected
We may use automated technologies to collect Personal Information from your computer system or mobile device when you use our Services. This may include the following:
Account Activity. We may collect Personal Information about how you use (i) the Site, and (ii) the Apps when you are logged into your account. We may combine this Personal Information automatically collected from you with other Personal Information about you.
Cookies & Other Tracking Technologies.
A Cookie can either be a “session” Cookie or a “persistent” Cookie. Session Cookies exist only for so long as you are visiting the applicable Site and are typically deleted when you exit your web browser. Persistent Cookies exist for a set period of time, for example, up to several months or years. Each time you visit a website that has implemented a persistent Cookie, the persistent Cookie is renewed, and that Cookie will remain active until its predetermined expiration date. You can manually delete persistent Cookies through your browser settings.
Cookies may either be “first-party” or “third-party” Cookies. A first-party Cookie allows your web browser to talk to the actual website that you are visiting (i.e., this Site). A third-party Cookie allows your web browser to talk to a third-party website, such as the source of an ad that appears on the website you are visiting or a third-party analytics provider. We may not have control over how a third-party uses information collected through third-party Cookies.
Most browsers automatically accept Cookies. You can disable this function by changing your browser settings but disabling cookies may impact your use and enjoyment of the Site. Not all features or functions of the Site may work properly if you disable Cookies. You cannot disable all Cookies, such as Cookies that are essential to the functioning of the Site.
The Cookies on our Site may collect information such as:
- IP addresses assigned to the computers and other devices you use;
- your internet service provider;
- device ID number;
- approximate geographic location;
- browser type;
- Site pages visited;
- websites you access before and after visiting the Site, and
- data related to how and when you use the Site.
CALIFORNIA’S “DO-NOT-TRACK” REQUIREMENT. WE CURRENTLY DO NOT HONOR “DO NOT TRACK” REQUESTS.
Data from Other Sources.
We may obtain Personal Information about you via Social Media.
2. How We Use Your Information.
We use Personal Information that we collect for the following purposes:
As Stated or Agreed to at the Point of Collection. We may use Personal Information for the purposes stated or agreed-to (or as is obvious) at the point of collection. For example, we use Personal Information to respond to your questions, comments, or complaints. We may also use Personal Information as requested or consented to by you.
Administration. We use Personal Information for administrative purposes, such as to inform our business strategies, and to understand demographics and user preferences.
Site and App Management. We use Personal Information for Site and App management, such as troubleshooting problems, improving the content and functionality, to perform statistical and other analyses, and to customize the Site and App to our users. We also use Personal Information to improve the Services.
Business Analytics. We use Personal Information for business analytics purposes, including consumer and operations research, to assess the effectiveness of our sales, Services, marketing, and advertising, and to analyze market trends and customer demand.
Advertising and Communications. We may use Personal Information to send you promotions or to perform targeted advertising, to notify you of new services, products, or programs, to notify you of new features of our Site or Apps, to notify you of changes to our terms or this Policy, and for other similar communications.
To Protect Our Rights. We may use Personal Information to protect our legal rights or interests, or those of other parties, including to bring a legal action against you or anyone who may be causing harm to us, our Services, or to other users of the Services. We may also use Personal Information to seek business, financial or legal advice, and to respond to other legal requests.
To Create Aggregate Data. We may process Personal Information to create anonymous and aggregated data regarding our Site and customers. We may collect, use, disclose, transfer, and otherwise process such aggregated information that We receive or create for any purposes in its sole discretion, in compliance with applicable laws. JumpstartMD is the sole and exclusive owner of such aggregated information, including if We anonymize or deidentify Personal Information so that it no longer considered Personal Information under applicable laws.
How We Use Data Collected by Automatic Technologies.
Google Analytics. We use Google Analytics to collect and process information about your use of the Site. Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our Site.
Additionally, we may have enabled and implemented the following Google Analytics Advertising Features: Remarketing with Analytics, Demographics and Interest reporting, Campaign Manager integration, Display & Video 360 integration, Google Display Network (GDN) Impression Reporting, and Segments. Remarketing with Analytics uses Google Analytics cookies to serve advertisements to you across the Internet based on your visits to the Site. Demographics and Interest reporting uses a third-party cookie to collect information about our Site traffic by tracking users across websites and across time, which generates a report for us to better understand Site users. Campaign Manager integration allow us to view, analyze, and create remarketing lists using our Campaign Manager data in Google Analytics. Display & Video 360 integration allows us to create remarketing lists in Google Analytics and have those lists available in Display & Video 360. Google Display Network (“GDN”) Impression Reporting allows us to measure the impact of unclicked GDN Display ad impressions on website behavior and conversions. Segments allows us to isolate and analyze subsets of Site users by sorting our Google Analytics data. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use this information, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site.
Online Behavioral Advertising. We use third parties and/or service providers to provide interest-based advertising services and/or targeted ads. These services may serve advertisements on our behalf that are customized based on predictions about your interests generated from your visits to websites (including the Site) over time and across different websites. The data collected may be associated with your Personal Information. These advertisements may appear on the Site and on other websites and may be sent to you via email.
To change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting-out of targeted advertising does not opt you out of all ads, just those targeted to you.
3. Retention of Personal Information
We will keep Personal Information for the period necessary to fulfil the purposes described in this Policy, unless a longer retention period is permitted or required by law.
4. Disclosure of Personal Information
We do not sell, rent or lease Personal Information to any third party. We may disclose Personal Information to the following categories of parties, in compliance with applicable laws:
Employees and Affiliates. We may disclose Personal Information with our employees and affiliates who have a need to know the information for our business purposes.
Third-Parties and/or Service Providers. We may disclose Personal Information with service providers that provide services for us. For example, we may disclose Personal Information to vendors to help us host and manage the Site and Apps, provide targeted advertising and other marketing, improve the content and functionality of the Site and Apps, perform data analysis and statistical analysis, troubleshoot problems with the Site and Apps, and support or provide the security of the Site and Apps.
Government Officials / Law Enforcement. We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, JumpstartMD or any other party.
Professional Advisors. We may disclose Personal Information to our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to JumpstartMD.
Change in Ownership. In the event JumpstartMD is the subject of a change of control or in the event the Site or Apps change ownership, in whole or in part, or in the event of a bankruptcy, receivership or a similar transaction, we may provide Personal Information as part of the transaction to the subsequent owner(s).
Other. We may disclose Personal Information to third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).
5. Children’s Information.
The Site and Apps are not directed at children under 18 years of age. We do not knowingly collect, sell, use, or disclose Personal Information directly from children under 18. If we obtain actual knowledge that any Personal Information we collect has been provided by a child under the age of 18, we will promptly delete that information. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information. If you are a subscriber and want to use the Platform, and you are under 18, your parent or guardian must open your account and provide us with Personal Information.
6. Data Security
We use commercially reasonable technical and organizational measures to help secure Personal Information against loss, misuse, and alteration appropriate to the type of Personal Information processed. If a breach of your Personal Information occurs, we will notify you of the breach if required under applicable law.
YOU UNDERSTAND THAT NO DATA TRANSMISSION OVER THE INTERNET OR DEVICE CAN BE GUARANTEED TO BE 100% SECURE. WHILE WE STRIVE TO PROTECT PERSONAL INFORMATION, WE DO NOT GUARANTEE THE SECURITY OF PERSONAL INFORMATION AND YOU PROVIDE PERSONAL INFORMATION AT YOUR OWN RISK.
7. Social Media
We are active on social media, including Facebook, TikTok, and Instagram (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Services and our Social Media pages any comments or content that you post on Social Media pages. Your use of Social Media is governed by the privacy policies and terms of the providers that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.
8. Access from Outside the United States
Our Services are solely intended for use within the United States to our existing subscribers. If you access the Services from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by the in other jurisdictions.
9. Third-Party Websites
If you have questions or concerns regarding this Policy, contact us at:
350 Lorton Avenue, Burlingame, CA 94010
Email: [email protected]
Phone: (650) 241-6599